Search results for "online service"
showing 7 items of 7 documents
Acceptance of Online Health Services for Self-Help in the Context of Mental Health : Understanding Young Adults Experiences
2018
This paper explores the understanding of the acceptance of online health services from a selfhelp perspective in the context of mental health. By examining the experiences of young adults, this paper develops a framework to leverage the current understanding of the factors that would support the acceptance and use of these types of services. To this end, a multidisciplinary perspective incorporating knowledge from the service marketing, health, and information systems literature is used. The results suggest that the production of online services that are meant for self-help purposes necessitates a focus on the acceptance of technology and, more importantly, instrumental value creation, as t…
Examining Online Shopping Services in Relation to Experience and Frequency of Using Internet Retailing
2013
E-shopping has the potential to replace traditional in-store shopping. It is well perceived that information and communication technologies have great impacts on modern society - they are changing how and where we work, shop, and in general terms how we live our lives. In this study, we use a survey instrument to examine the association between experience level with Internet and e-shopping and consumers’ frequency of online purchasing, while considering sex as a passive influencer. We study these relationships in a multinomial logistic regression model that is aimed at online retailers to help them improve their understanding of their consumers’ characteristics and propensity to buy through…
A Framework for Opening Data and Creating Advanced Services in the Health and Social Fields
2016
Open data is publicly available data that can be universally and readily accessed, used, and redistributed. Open data holds particular potential in the health and social sectors but, presently, health and social data are often published in a ‘closed’ format.There are different tools that allow to ‘open’ data, clean, structure and process them in order to elaborate them and build advanced services but, unfortunately, there is no single tool that can be used to perform all different tasks. We believe that the availability of Open Data in the health and social fields should be greatly increased and a way for creating new health and social services should be provided. In this paper, we present …
How does information technology-based service degradation influence consumers’ use of services? : An information technology-based service degradation…
2020
Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immedia…
How does information technology– based service degradation influence consumers’ use of services? An information technology–based service degradation …
2019
Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immedi…
Exploring the elements for value co-creation in consumer information systems in B2B context : a case study on the business event industry
2014
Tämä tutkielma tarkastelee arvon yhteisluontia verkkopalvelussa B2B-kontekstissa käyttäen tutkimuksen toimialana kaupallisia seminaareja ja koulutuksia. Viitekehyksenä tutkimuksessa käytetään arvon yhteisluonnin mallia kuluttajatietojärjestelmissä (CIS), jolla nähdään ammatillisten seminaarien ja koulutusten järjestäjien ja osallistujien (n=22) arvoja ja motivaatioita tapahtumiin osallistumiseen sekä tutkitaan myös mitkä ominaisuudet koetaan tarpeelliseksi toimialan tapahtumien promootioon perustuvaan verkkopalveluun. Tutkimuksen tavoitteena on tunnistaa arvon yhteisluonnin elementit sekä mahdollisia eroavaisuuksia verkkopalvelun B2B-käyttäjän käyttötarpeissa sekä järjestelmän käyttökokemuk…
The role of age and digital competence on the use of online health and social care services: A cross-sectional population-based survey
2022
Objective Online health and social care services are getting widespread which increases the risk that less advantaged groups may not be able to access these services resulting in digital exclusion. We examined the combined effects of age and digital competence on the use of online health and social care services. Methods We used a large representative population-based sample of 4495 respondents from Finland. Paper-based self-assessment questionnaire with an online response option was mailed to participants. The associations were analyzed using survey weighted logistic regression, exploring potential non-linear effects of age and controlling for potential sex differences. Results Higher age,…